Privacy policy

AshrParfums operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). AshrParfums is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction using the Services, or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described below.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you or another person.

Depending on how you interact with the Services, we may collect or process the following categories of information:

- Contact details, including your name, billing address, shipping address, phone number and email address.
- Payment and transaction information, including payment method, payment confirmation and order details.
- Account information, including your username, password, preferences and settings where applicable.
- Transaction information, including products you view, add to your cart, purchase, return, exchange or cancel.
- Communications with us, including information you provide when contacting customer support.
- Device information, including browser type, network connection, IP address and similar identifiers.
- Usage information, including how you interact with and navigate our website.

Personal Information Sources

We may collect personal information:

- Directly from you when you place an order, create an account, contact us or otherwise provide information.
- Automatically when you use our website, including through cookies and similar technologies.
- From service providers that assist us with operating our store.
- From business partners or other third-party services where permitted.

How We Use Your Personal Information

We may use personal information to:

Provide and Improve Our Services

We use your information to process orders and payments, arrange delivery, manage returns or exchanges, provide customer support, maintain your account and improve the shopping experience.

Marketing and Advertising

Where permitted, we may use your information to send promotional communications or show relevant advertisements based on your interactions with our store.

You may unsubscribe from promotional communications at any time.

Security and Fraud Prevention

We may use information to protect our store and customers, verify transactions, detect fraudulent or suspicious activity and maintain a secure shopping experience.

Communicating With You

We may use your contact information to communicate with you regarding your orders, delivery updates, support inquiries or other service-related matters.

Legal Requirements

We may process information where necessary to comply with applicable laws, legal requests, regulations or to protect our rights and the rights of our customers.

How We Disclose Personal Information

We may share information where reasonably necessary to operate our store, including with:

- Shopify
- Payment service providers
- Courier and delivery companies
- Customer support providers
- Technology and hosting providers
- Marketing and analytics providers where applicable

We may also disclose information if required by law or if necessary to protect our business, customers or Services.

Relationship With Shopify

Our online store is powered by Shopify.

Shopify processes certain personal information relating to your use of our store in order to provide and improve its services.

Information submitted through our store may therefore be processed by Shopify and other service providers used to operate the website, complete transactions and provide related services.

For more information about how Shopify handles personal information, you may review Shopify’s Consumer Privacy Policy and privacy resources.

Third-Party Websites and Links

Our website may contain links to third-party websites or platforms.

We are not responsible for the privacy, security, accuracy or practices of websites that we do not control.

If you visit a third-party website through a link on our store, we recommend reviewing that website’s own privacy policy.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from children under the applicable age of majority.

If you believe that a child has provided personal information through our Services, please contact our customer support team.

Security and Retention of Information

We take reasonable steps to protect customer information.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary to operate our Services, complete transactions, comply with legal obligations, resolve disputes and enforce our policies.

Your Rights and Choices

Depending on where you live and applicable law, you may have certain rights regarding your personal information, including:

- The right to request access to information we hold about you.
- The right to request correction of inaccurate information.
- The right to request deletion of certain information.
- The right to receive a copy of certain information.
- The right to opt out of promotional communications.

To make a privacy-related request, please contact us through the customer support options available on our website.

We may need to verify your identity before completing certain requests.

Complaints

If you have any concerns about how your personal information is handled, please contact our customer support team through the contact options available on our website.

We will review your concern and respond where appropriate.

International Processing

Some service providers used to operate our store, including Shopify, may process or store information in countries other than the country where you live.

Where required, appropriate safeguards may be used for these transfers in accordance with applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, Services, legal requirements or operational needs.

When changes are made, the updated version will be posted on this website along with a revised “Last updated” date.

Contact

If you have questions about this Privacy Policy, how we handle personal information, or would like to exercise any privacy rights available to you, please contact the **ASHR. customer support team through the contact options provided on our website.**

ASHR.