Refund policy

At ASHR , we want every order to reach you in the best possible condition. Please review our return, exchange and refund terms below.

3-Day Return & Exchange Window

Any return or exchange request must be made within 3 days of receiving your order.

To be eligible, the perfume must not have been excessively used. If more than approximately 5 ML of the fragrance has been used, the product will not be eligible for return or exchange.

Exchanges

Eligible products may be exchanged for another available ASHR. fragrance within the 3-day period.

If you do not wish to select another fragrance, you may request a refund instead, subject to the eligibility conditions mentioned above.

Refunds

For an approved refund, you will receive the amount paid for the product after deduction of the applicable delivery/shipping charges.

Delivery charges are non-refundable.

Refunds for change of preference will only be considered within the 3-day return period and provided the perfume meets the usage conditions mentioned above.

Damaged, Broken or Faulty Products

If your order arrives with:

- A broken or damaged bottle
- A faulty atomizer or sprayer
- Leakage
- Any other manufacturing or delivery-related issue

Please contact our WhatsApp support team and share clear pictures or a video showing the issue.

Once the issue has been verified, ASHR. will arrange a replacement piece for you at no additional product cost.

Important

ASHR. reserves the right to decline a return or exchange if the product has been excessively used, damaged after delivery, or if the request is made after the 3-day period.

For all return, exchange, refund or damaged-product requests, please contact our WhatsApp support team with your order details.

ASHR.